Narrator – “Aroha sees her doctor, who confirms she has suffered a serious strain to her ankle ligaments.” Visualĭoctor using the computer with outgoing request. Narrator – “Because Aroha’s injury was an accident, ACC will pay for her care and recovery.” VisualĪroha in an animated medical setting with a doctor. Narrator - 'She's been playing social netball after work, and has injured her ankle.” VisualĪroha sitting on a chair, ball rolling away and ACC logo appears.

Narrator – “This is Aroha. Aroha is a driver for a courier company.' VisualĪroha playing netball and then sitting on a chair. Watch Aroha's journey that illustrates how injured people can access support as they recover.Īnimation of buildings, vehicles, and nature.Īnimated Aroha inside a moving vehicle. How we work to support our clients better Our quick reference guide has more information about our recovery teams, how they're structured, and how they support clients. The administration team specialises in many of the activities that matter to you, for example, referrals, purchase orders, and requests for health records. Tasks, which used to limit our availability for customers, are now managed by a dedicated administration team. Injured people may transition across teams, as their needs change throughout their recovery journey. Injured people with more complex needs that require one-to-one support will have one of our dedicated recovery team members, their providers, and their employer to ensure a successful recovery. Others will have support from a team or an individual, depending on their recovery needs and circumstances. Some injured people can take control of their recovery by mainly using online tools such as MyACC to manage their claim and order services. Different teams provide different levels of care that are specific to an injured person's needs.

Our teams support injured people through their recovery journey.

Support recovery assistant